If you are not satisfied with your purchase, you may return eligible items for an exchange or refund within 30 days, buyer pays return shipping.
Only orders over $100 have a 10% restocking fee, furthermore this is always the case unless otherwise agreed by the IHS staff via mail, fax or e-mail.
Items must be in new condition, meaning unused. Conditions which will void your ability to return merchandise includes: Scratching, Breaking and wearing items.
Before returning any item, you must message us to get a RMA# (Return Number). We will send you an email with this number, a form to fill out, and a return address to send the item to. Please write this number on at least three sides of the return box to ensure that the package clears security. Keep your purchase and all packing materials in new condition to avoid refusal of the returned merchandise.
Please notify us within 5 Business Days of purchase if there is a significant discrepancy with an order. Please inspect all packages when they are received.
Exchanges are offered for items that are: defective or damaged when received. Return shipping labels are issued only on defective or damaged items. If unhappy after the exchanges are made, we will refund the total cost of your purchase less shipping charges. If you’ve received free shipping on your item, you will be required to cover the cost of return shipping. We offer a 30 day money back guarantee; item must be in original packaging. A 10% restocking fee will be applied on all returns.
If you need to cancel an order, you can reach us toll free at 1-855-217-7136 or contact by email. If the item has not already been shipped out, you can cancel with no penalties and receive a full refund. If your order has already been shipped, the order cannot be canceled and the shipping charge will not be refunded, a 10% restocking fee will be applied.
After 30 days of receiving your item, all returns and replacements must be handled directly with the manufacturer.