Call Us: 1.855.217.7136

From 8:00am to 5:00pm (Mon-Fri) EST

RETURNS, CANCELLATIONS, WARRANTIES: NO SWEAT!

We know we are providing you with the highest quality and most cost-effective strength and conditioning equipment that will bring you closer to your personal fitness goals. Our staff uses the same bars, bands, and boxes that we're selling YOU to make ourselves stronger, fitter, faster, and happier every day.

We are so confident in our products, in fact, that we offer a No Sweat Guarantee on everything we supply.

Our No Sweat Guarantee is broken down below, but here's the jist


WE WILL PERFORM AN EXCHANGE OR FULL REFUND WITHIN 30 DAYS OF YOU RECEIVING YOUR ITEM FOR ANY REASON; AND WE WON’T CHARGE YOU A CENT.

YOUR SATISFACTION IS OUR #1 GOAL

Please read the specifics below and if you need to make a return, go to our Start a Return page to start this quick and painless process.

100% SATISFACTION GUARANTEED

In recognition and appreciation of the trust you’re placing with us, we want to demonstrate our trust in you. If our product has not met your expectations, we will work with you until you are satisfied with your Synergee Experience. When ordering from us, you shouldn’t be sweating nervously. When receiving our products and customer service, you shouldn’t be swearing out of frustration. Leave the sweating and swearing for the workouts! We’ve got your back!

WHY OFFER A NO SWEAT GUARANTEE?

Because we want you to be relaxed and confident when buying our products. Whether you are ordering your first or your hundredth piece of Synergee equipment, you’re making an investment in your future health! You are coming to us to fulfill your fitness needs, and we do not take that lightly!


THE FINE PRINT

30-DAY RETURN POLICY

If you are not satisfied with your purchase for any reason, you may return items for an exchange or full refund within 30 days. We even pay return shipping.

DISCOUNTED PRODUCTS

Discounts and promo codes cannot be applied to already discounted items. Promo codes and discounts cannot be combined.

RESTOCKING FEE

A restocking fee is charged when an item is returned to the seller. When you shop somewhere other than Synergee, if you receive a product that is not satisfactory, you need to pay 10% of the product price to send it back. Sounds pretty silly, right? We think so, too. That’s why we don’t charge a restock fee. If we made a mistake, we fix it and we won’t make you pay for it.

RETURN ELIGIBILITY

If you have an item you are unsatisfied with for any reason, it is eligible for a return for up to 30 days after receiving it. It's as simple as that. Exchanges are offered for all items and we provide prepaid return shipping labels. If you're not satisfied by the exchange, we will refund the total cost of your purchase. You will have an additional 30 days from receipt of the Exchanged Item to perform a return. Essentially, the exchanged item comes with a renewed No Sweat Guarantee. Because that's how we roll.

RETURN INSTRUCTIONS

Before returning any item, you must message us to get a prepaid shipping label. We will email you the prepaid shipping label within 24 hours. Keep your purchase and all packing materials in new condition to avoid refusal of the returned merchandise. Please go to our Start a Return page to provide us with the information we need.

ITEMS RECEIVED "NOT AS DESCRIBED" OR DAMAGED IN TRANSIT

Please notify us as soon as possible if there is a significant discrepancy with an order. Please inspect all packages when they are received. You still have up to 30 days to make an exchange or return.

CANCELLATION POLICY

If you need to cancel an order, you reach us toll free at 1-855-217-7136 or contact by email at customercare@iheartsynergee.com as soon as you can. If the item has not already been shipped out, you can cancel with no penalties and receive a full refund. If your order has already been shipped, the order cannot be canceled. However, you can request a prepaid shipping label to return the item for a full refund once they arrive.

WARRANTY

Every item comes with a 30 Day No Sweat Guarantee: No Fuss, Free Returns or Refunds for the product you are unsatisfied with, no matter the reason! We also offer a 365 Day Warranty. Simply fill out the Warranty Form to register your product for our Extended Warranty.

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